Account & Identity
- • Email address (for login & notifications)
- • Encrypted password hash
- • Subscription plan identifier
Legal Basis: Contractual necessity (GDPR Art. 6(1)(b))
Your Data, Your Terms.
We treat user data with the same precision we apply to latency optimization: minimal, purposeful, and transparent. No hidden trackers, no data resale, no ambiguity.
GDPR Compliant
No Third-Party Sales
User-Controlled
Review the Core Principles
Core Principle
Data is processed only when necessary for core app functionality, never for unaffiliated profiling.
We operate on a principle of data minimization. If we don't need it to make your app perform, we don't collect it.
Fluxeno Pro is a tool for creators and players who demand performance. Your trust is the foundation of that performance. Our privacy framework is designed with that single focus. We collect the absolute minimum information required to deliver low-latency analytics, secure account access, and essential support.
This means we avoid the common practice of "data hoarding." We do not build shadow profiles on our users. We do not sell, rent, or trade your personal data to third parties for advertising or marketing. Your data is not an asset to be monetized; it is a responsibility to be guarded. Our infrastructure is built on this constraint, influencing every architectural decision.
Below, you’ll find the specific categories of data we may encounter, the strict legal basis for each (under GDPR), and your corresponding rights. This is not a wall of legal text; it’s a specification for our relationship with you.
Data in Practice: What We See & Process
An annotated breakdown of data categories, purposes, and retention.
App Performance Metrics
- • Anonymous device identifier (non-PII)
- • Frame rate, input latency, network latency
- • SDK version, OS type (anonymized)
Legal Basis: Legitimate interest (GDPR Art. 6(1)(f)) – product improvement
Billing & Transaction
- • Last 4 digits of payment method
- • Invoice history (stored by our payment processor)
- • Company VAT ID (if applicable)
Legal Basis: Contractual necessity & Legal obligation (GDPR Art. 6(1)(b, c))
Support Tickets
Communications via email or support portal. Content is retained for case resolution and quality improvement.
Legal Basis: Legitimate interest (GDPR Art. 6(1)(f)) – service quality
Product Updates
Opt-in only. Used exclusively for announcing new features, release notes, or critical security updates.
Legal Basis: Consent (GDPR Art. 6(1)(a)) – explicitly revoked at any time.
In Practice: The Tournament Day
1
Registration & Baseline
Lena, a freelance mobile developer, signs up using her email. The system captures only her IP (for fraud prevention) and her chosen subscription tier. Her device ID is anonymized immediately for performance tracking.
2
Live Latency Spike
During a live tournament test, her app reports a latency spike from 12ms to 150ms. The dashboard aggregates this as an anonymous metric tied to a session ID, not her personal identity.
3
Resolution & Data Lifecycle
Lena contacts support. The ticket contains her account ID, but logs are purged automatically after 90 days. The anonymous performance data (150ms spike) remains for our engineering team to diagnose, but it cannot be traced back to her email.
Scenario based on common user stories. All data handling follows stated policies.
Your Data Rights (GDPR)
Practical tools to control your information.
Right to Access
Request a copy of all personal data we hold for you, in a structured, machine-readable format.
Right to Erasure
Request deletion of your account and associated personal data, subject to legal retention obligations.
Right to Rectify
Correct inaccurate personal data within your account settings or by contacting support.
Right to Restrict
Pause processing of your data under certain conditions, while we verify a request or resolve a dispute.
Right to Portability
Receive your data in a structured format to transfer to another service provider.
Right to Object
Object to the processing of your data based on legitimate interest or for direct marketing purposes.
Exercise Your Rights
Submit a request via the contact form or email us directly.
Data Retention Periods
Account Data
Active + 2 Years
Retained after account closure for support history, legal, and compliance obligations.
Performance Metrics
12 Months
Aggregated, anonymous data used for product optimization. Logs are purged quarterly.
Support Tickets
90 Days
Auto-purged after case resolution, unless required for legal defense.
Security Measures
- ✓ Transport Layer Security (TLS 1.2+) encrypts all data in transit.
- ✓ Passwords are hashed using industry-standard algorithms (e.g., bcrypt).
- ✓ Database access is restricted to authorized personnel via role-based controls.
- ✓ Regular security audits and penetration testing conducted by third parties.
- ✓ We adhere to the principles of “Privacy by Design” and “Privacy by Default”.
"No system is 100% immune. We comply with the 72-hour breach notification requirement under GDPR. Any user affected will be notified with details and remediation steps."
Questions or Concerns?
This policy is a living document. We may update it to reflect changes in law or our services. Substantial changes will be communicated via email or in-app notification.
Fluxeno Pro
Alexanderplatz 1, 10178 Berlin, Germany
Email: info@fluxeno.pro
Phone: +49 30 12345678
Working Hours: Mon-Fri: 9:00-18:00 CET
Our Data Protection Officer (DPO) can be contacted at dpo@fluxeno.pro